Protection and product care
Your warranty, made clear.
Understand your three-year limited manufacturing warranty, what to keep for a claim, and the steps to follow if you experience a fault.
Limited cover for manufacturing defects, subject to the warranty conditions.
Repair or replacement
Manufacturing defects reported within three years of the original purchase may qualify for repair or replacement. Normal wear and tear is excluded.
Keep your receipt
Valid proof of purchase is required when making a warranty claim. Keep your original receipt or proof of payment safely.
Correct installation and use
The heater must be stored, wall mounted, used and maintained according to Amaze installation instructions and product labelling.
No unauthorised repairs
Repairs or alterations by the purchaser or another third party may invalidate the warranty. Do not open or modify the heater yourself.
If you need to make a claim
Follow this straightforward process before taking the product back.
Find proof of purchase
Locate the original receipt or proof of payment for your heater.
Stop using the heater
If you suspect a fault, switch off the heater and stop using it.
Do not attempt repairs
Do not open, alter or repair the heater yourself or through a third party.
Return to your retailer
Take the heater and proof of purchase to the original outlet or retailer for assessment.
Claim readiness checklist
Tick the items you have checked before visiting the retailer. This checklist stays in your browser and does not send information.